Provincial Smart Home Services, also doing business as “Provincial Rebates”, “Green Energy Savings” and other brands, promotes the promise of a free smart device, thousands of dollars in gas rebates or other offers in social media ads on Facebook, Instagram and TikTok and on their website to get invitations into your home (which they have to do to get around the ban on door-to-door HVAC sales) where they then pitch long-term (10+ year) rental contracts that end up charging multiple times more (eg. $10,000+) than the equipment is actually worth (eg. ~$2,000) and cost tens of thousands of dollars to cancel or break.
In addition, many consumers report that you only qualify to get the advertised smart device or rebate amount if you sign up for one of these contracts exorbitant contracts. Some complaints state that they did not receive what was promised even after signing up.
These contracts are very profitable for the rental companies and a bad deal for the majority of their customers.
Renting these appliances is not common practice in Canada outside of Ontario. Purchasing your own unit can result in substantial savings over time, according to the Competition Bureau.
Like Enercare, Reliance Home Comfort and Simply Group, Provincial Smart Home Services is another HVAC rental company to apply aggressive sales tactics in order to get consumers into long-term rental contracts with high cancellation fees.
Further reading: Is renting a water heater worth it?
- No large up-front cost
- Low monthly payments
- Very expensive over time
- Extremely high cancellation and buyout fees
- Many complaints about their customer service
About Provincial Smart Home Services aka “Provincial Rebates”
Incorporated in 2017 at 65 Westmount Rd N, No. 806 Waterloo, Ontario N2L 5G6 Canada, 2587998 Ontario Inc is doing business as Provincial Smart Home Services (PSHS) which is based in Etobicoke, Ontario and was founded in September 2018.
Similar to Ontario Green Savings, they advertise a free smart home device:
To get it, they say you must:
- allow a representative of Provincial Smart Home Services to come to your Property, during reasonable hours and upon prior notice to and consent by you to install a Product(s).
- have an active Enbridge account (so they can bill you automatically through Enbridge’s Open Bill Program).
- “Once our Energy Advisor determines your eligibility they will process your Bill Credit. rebates are processed with Enbridge auditors with our customer service team which will be coordinated”
On their website they claim brands like LG, Rheem, Samsung and Lennox are their “partners”, though they are likely referring to the manufacturers that make the equipment that they rent to customers, and not companies they have direct business partnerships with.
Their financing is provided by a familiar player in the industry – Simply Group Financial, the financing arm of Simply Group, which has acquired a number of HVAC rental company’s portfolios after the company selling to consumers door-to-door goes under or develops a poor enough reputation.
According to a ex-employee of the company we spoke to whose employment we verified, they also put liens on customers’ properties.
Who owns Provincial Smart Home Services?
Mohammed “Moe” Osman and Khalid Elmi are the co-founders and owners of Provincial Smart Home Services. BBB lists Mr. Khalid Elmi as the owner.
Mohamed Osman and Khalid Elmi listed are also both co-founders and directors of 30430 Holdings Inc. which was incorporated December 2, 2021 and shares the same address as Provincial Smart Home Services.
From Khalid Elmi’s profile:
At the age of 28, I put my head down to work 12+ hour days building Provincial Smart Home. 4 years later, I lifted my head up to see that we’ve become one of Canada’s fastest-growing companies with 50+ employees, speeding down a runway toward $60-75M in annual sales—in Ontario alone.
Leading growth path to 50+ employees, 100+ independent contractors, 5000 square-foot office & revenue runway toward $60M in annual sales.
I began in field sales for the energy/HVAC industries, growing my brand to become one of the most successful sales professionals in North America. I realized if I wanted to scale my destiny to extraordinary heights, only entrepreneurship could achieve it.
The journey to this point was far from smooth. I was born into a high-achieving family: my father was an Ambassador in my home country, one of my brothers went to MIT and another obtained his Ph.D. while I chose to give up the “traditional” educational path. At 18, I pursued my love of sales and built a career from the bottom-up: door-knocking. When I made my first sale and earned $1400 in commission, I knew there was no going back.
Customer’s experience dealing with Provincial Smart Home Service
The following is experience with Provincial Smart Home Services was sent to us by a Cansumer reader after they “dodged a bullet” by cancelling their contract during the 10 day “cooling off” period under the Consumer Protection Act after the equipment had been installed. The company had to (eventually) come and remove the equipment from her property.
They wanted to share their story so hopefully this doesn’t happen to anyone else.
Jane (not her real name) was finding it cold and drafty in her home. She saw an ad on TikTok for a company called provincial smart home services that she believed was offering incentives with Enbridge. She thought this would be a great way to upgrade her home and improve the living conditions for her soon-to-be-born child.
Jane wrote to the company and they called her back the next day, setting up a time that a salesman would come to her home.
On the day of the visit, the salesman enters her home, shakes her hand and sits down at the dining table. They chit chat about themselves for a short time, and Jane tells him that she is pregnant and wants to make the house comfortable for the baby.
Coincidentally, the salesperson says that they are going to be a parent soon too and that they’re having twins. They chat for a while about how expensive weddings are.
The salesperson shifts the conversation to how he can improve Jane’s home with available incentives. He points out the possibility of a tankless water heater, HEPA filter, attic insulation and security cameras – the whole 9 yards. He says that he will pay off Jane’s existing reliance equipment in full, give her a rebate of $1,999 from Enbridge and a $150 rebate on her next Enbridge bill.
He then gets her to visualize what she could do with the rebate money and savings by suggesting that this money can be used for whatever she wants – maybe they could finish their basement or keep the money.
To qualify for these incentives he gives the final amount of $35,000 at 2.99% APR, which jumps up to 12.9% APR after the first year and says that it will only change by $10.00 after that year.
Here are the details of that contract:
Contract through Simply Group
Your loan details:
The total amount of the loan is $35,000.00. Your loan is payable over a 60-month term with a payment of $89.50 for the first 12 months (Promotional Term) and $183.80 for the remaining months (Remainder Term) beginning 1 April 2024, The payment frequency is every two weeks. The contract is amortized over 240 months, with the promotional term at 2.99% A.P.R (annual percentage rate) and the remainder term at 12.99% A.P.R. Following the 60-month term, you may either pay out the remaining principal balance or refinance at our then-current rates. This letter confirms we have received your void cheque for pre-authorized
payments. We will notify you if there are any changes to your loan.
It is important to note that you will not receive statements for this account. If you would like to paythe remaining balance prior to the end of the term, or if you are moving, please contact us at +1 (888) 763-0002 to speak with one of our Customer Care Representatives.
Simply Group Financial Corp
As many would, Jane responded by stating that she would have to talk the deal over with her spouse.
This is when the salespersons friendly demeanor shifted, and with a condescending voice asked:
“why do you need to talk to anyone it’s easy decision its improvements in your home. Why why?? Call him talk to him now”
Jane told him that he’s working and cannot talk. She said that she doesn’t usually make decisions off the bat.
In the end, Jane signed the document and agreed to the install before the salesman leaves her home.
The company showed up the next day to install the equipment and insulation. She got a call from the company asking for her drivers license and SIN number.
Jane was driving home when she got a call asking her to sign off on the final bill. She told the caller that she is driving and asked if they can call back. The rep said that they need to do this now and insisted that she pull over and sign.
Jane pulled over to look over the documents and the price had shot up by $15,000 dollars to $53,000. Upset by this, but feeling she had no choice because the job had already been done, she signed off.
After this change to their agreement, she is concerned about how they will pay off her Reliance equipment so she texted the salesman. He replied “oh no we take care of all that for you, you don’t have to do anything at all in fact if you get a bill forward it to me and I’ll take care of it.”
She wondered how would he do that, but it felt like great customer service, so she carried on and put her trust in him. Jane told herself that it will keep my family warm and safe, improving her financial situation and home at the same time.
Jane texted him again that same day, saying it would have been nice to have more transparency with the final amount before signing and installation.
About a hour later he called, making pleasantries: hey how was your drive home? Where do you drive thru? On the highway?
Quickly changing the subject, Jane asked: why is it more money then before?
The salesman shrugged her off and says, “if I had a 100 dollars for every person that said that to me I’d be rich. You’re going to be fine”.
The next day, Jane’s mother suggested that she call Reliance and ask them if they are affiliated with this company and if anyone can call and pay off someone’s equipment or bill, so Jane did.
Reliance confirmed that they absolutely 100% will not talk to anyone other then the person on the account. This is when she realized that the company couldn’t possibly pay off the Reliance bill as they said they would.
Jane then called Enbridge to ask if they are affiliated with Provincial Smart Homes Service. They confirmed there is no rebate offer from outside companies and they don’t credit your account for a job that was done.
This is when it hit her. She would be stuck with this huge loan in addition to your existing Reliance bills. She felt her whole world come in on her and began to have a severe pain attack, in complete shock that someone could enter her home and lie to her at the most vulnerable time in her life.
Jane started doing her own research, searching reviews online, the Better Business Bureau and got the same results everywhere: multiple people being victims of fraud and false claims. Waiting and waiting on their refunds that they were promised but never got. People calling and calling on faulty equipment. Innocent people being defrauded over and over again and being stuck with high loans. She couldn’t believe it, why her! This can’t be happening.
Jane contacted Consumer Protection Ontario, who guided her to write a letter stating I had a 10 day cooling off period and that she wanted to:
- end the contract
- cancel the loan
- company pick up the equipment
- any lien on the property to be removed
They had 10 days to reply back in writing.
She sends the salesman the letter too because she wasn’t hearing from anyone.
The salesman calls her the morning after, starts yelling at her telling her that she needs to shut the f*** up and listen to him. How does she sleep at night ruining a company? He was so mad and yelling at Jane and her husband. He said he would cancel everything. He then hung up on and blocked them.
A few days later, Jane gets a call from Reliance asking to schedule a pick up for the hot water tank. She said she never gave permission. The representative said that someone called 4 days ago giving the okay to do so. She said it absolutely was not her and the company called on behalf of her without her permission.
She got a email back from Provincial Smart Home Services stating they would send a technician out in a couple days and they would take the equipment back and cancel any agreement. The company no showed on that date. Jane emailed and phoned with no response back. The company did come the day after and took their equipment back.
A day or so goes by before Jane got an email that said she has to pay for the insulation because the job was done.
Jane was relieved to have everything else cancelled, so she agreed to make the payment. She waited and waited and no phone call. She emailed the company and requested to make payment. She hasn’t heard from anyone at the company and doesn’t know if she is stuck with a $2,000 dollar bill for the insulation. She even emailed and called Simply Financial Group where the loan would come out of and no answer.
Jane only found the name of the financial institution because she called Equifax. The company did not disclose the financial institution or “vault home credit” which is another financing company. (This is Vault Credit Corporation a non-bank private mortgage lender with a specialty in residential construction financing co-founded by Daniel Wittlin in 2013)
“We really dodged a bullet. This is a really shady company!
If a company comes into your home making it sound all great and can install the next day BUYER BEWARE!!! We also noticed the trucks had no company name and they were not in uniform. Also on one of the financial letters it stated you will not receive statements. We think that is really weird.
If we can just help one person we will sleep better at night!”
Working at Provincial Smart Home Services
A job posting on Indeed hiring three Regional Sales Closers states that the average commission ranges from 85,000 to $350,000 and describes the job as follows:
As a Regional Sales Closer, you will receive 4-6 pre-qualified sales appointments in your territory each day. Our one-of-a-kind program gives you the opportunity to earn an uncapped commission with unlimited income growth!
Reviews of Provincial Smart Home Services
While their Google (4.8 with 606), Facebook (5 with 28), Homestars (7.5 with 32), TrustPilot (3.9 with 97) and Bark (5 with 63) reviews seem overwhelmingly positive at first glance, the company has an F rating on BBB which warns that PSHS is offering compensation or incentives to individuals who post reviews. The ex-employee confirmed this, saying they give customers gift cards for reviews the same day of install.
Online reviews mention being promised a free smart thermostat, buyout of their existing HVAC rental contract and/or rebates or credit on their Enbridge account for in some cases over $1,000, but report never receiving the devices, buyouts or rebates they were promised and say that to get the smart thermostat, you must sign up for an equipment rental contract.
I answered an ad on instragram for a “free energy smart kit”‼️ Turns out I should have been more “buyer beware smart” as the ad did not contain full disclosure about a company representative who said the kit could not be mailed but must be delivered by a company rep thru a booked appt for consultation. Rep shows up with NO ENETGY SMART KIT to qualify me. Instead a proposed contract for a furnace installation & protection plan for $15,000 with $1,000 rebate from my energy supplier. Such a disappointment after not getting the FREE ENERGY SMART KIT even after the consultation appt.
After everything been set up, the credit they promised just never came true.
They were very quick to install but when I reached out to them regarding the buy out of my energy company and the rebate from Enbridge no response
As promised I did not receive buy out of my furnace, ac and thankless water. I was suppose to receive $1200 in enbridge account and Inspector inspection and nothing to be paid (fee)
Rebate cheque, I am still waiting.
I had an offer through Facebook for free thermostat and further how to save energy and get government rebates and if I would like my water heater to save me more money they would buy out my existing heater from Embridge. I have not received any government rebate my water heater is in my garage and I got a tankless water heater, plus a water softener, plus a hepa filter system and insulated my attic. All this at a cost of $15,000.00 payment by weekly plus interest I was deceived and tricked all this was to be free or with rebates
I was told, and this was signed off by Michael, that I would get a credit of $300 and a cheque for $1500 from Enbridge within 2 months but this never happened. When I contacted customer svc, I was told that an audit has to be done first and I will have to pay $735, which will be refunded within 6 months. This was never discussed initially.
Also I was suppose to receive $1200 in enbridge account and Inspector inspection and nothing to be paid (fee). Now I am been asked to pay.
They still haven’t paid the buy out for the rental hot water tank after almost 5 months.
Haven’t received any of the rebates yet and will not return our calls regarding them. Paying double for our water system monthly. Big problems here with follow up. Just be aware of what you are getting in too! cost of services: $15,000.00
It is now more than a full week and service person (s) have not shown up to fix the gas line on the fireplace or put on the cap to the 6″ open exhaust pipe.
Still have our water tank that they have not bought out or arranged to have picked up. They promised a google nest which has still not been delivered or installed.
failed to mention that i had to pay Enbridge to get the promised rebate.
I’ve been calling the past few weeks and months to get someone to investigate on why we haven’t received our rebate yet and no one has gotten back to me.
Everything was installed in March, was promised a rebate, had 2 inspectors cancel appointments, service reps not calling back, I think this was all a slick sales pitch to a single senior.
The rep said he would visit the home when the work is complete, which he never did, and they were going to send someone to check the door bell which didn’t happen either. Also he said he would be taking care of a check from Ontario Government for the energy saving upgrade, and there has not been any follow up to this.
we had Reliance issues and they showed up saying they would buy out all our Reliance, if we used them to install a new combination hotwater /Boiler. Reliance called and are sending me to collections because Provincial Smart Home are liars and didn’t pay it off.
It has been 3 days now with numerous phone calls but as of today while I am writing this review, I still don’t have an appointment to fix the problem.
Resolving reviewers’ complaints
There are more than a few reviews that mention adjusting their review after being in contact with Shea, a Customer Relations Manager:
- 1 star to 5 – They still haven’t paid the buy out for the rental hot water tank after almost 5 months. Shae went above and beyond to make things right. They took care of the energy audit and the buy out of my hot water tank
- Shae has reached out to me and promised all would be looked after. As of this morning all issues have been resolved.
- 1 star to 3 – I gave this company a very bad review because of my experience with the company. They have fixed most of my issues, and will have the rest fixed this week so i’m not as upset as I was.
- 1 star to 3 – I will give 2 more stars for Shae.
- after four months Shea came through for us, Shea was awesome. Thanks Shea for making us happy customers
- A great claps to Shea (Customer Relations Manager)who makes everything smooth.
- I contacted Shae Customer relations manager through instagram and I received a great deal and service.
- I loved the service and shae is so friendly and accommodating. … Shea explained everything in details and also gave me the best deal.
Multiple Reddit threads discuss how at best, rental contracts are a terrible deal, and at worst, you won’t receive the rebates, or maintenance service as promised.
Reaching out to Provincial Smart Home Services
We reached out to both Khalid and Mohammed with the following questions:
Good afternoon Khalid,
I’m working on a story for Cansumer about Provincial Smart Home Services (PSHS) and how customers are reporting not receiving the rebates and contract buyouts they were promised.
To ensure we get both sides of the story, I am reaching out to ask you the following questions:
- Why has PSHS used multiple operating names to advertise services eg. Provincial Rebates, Green Energy Savings, Energy Star Rebates, Home Care Now?
- Why does the PSHS Better Business Bureau page state that the company is offering compensation or incentives to individuals who post reviews, which was also confirmed to us by an ex-employee?
- Why are many customer reviews reporting not receiving the credit/rebate/cheque or buyout of their existing equipment rental contract that they were promised?
- What is the amount, source and reason for the rebate cheque that PSHS offers?
- Why are customers having to wait weeks and months for PSHS to return their calls and emails?
The article will be published Tuesday at 9AM. Please respond before then to have your statements included.
And received the following response from Khalid at 9:30AM on Tuesday. He did not answer any of my questions, but refuted the ex-employees claims, PSHS’ affiliation with Home Care Now, and the allegations on the BBB:
Good Morning Mr. Wideman,
While we appreciate you reaching out, we will not tolerate any false or misleading statements about Provincial Smart Home Services (“PSHS”) or be threatened with unknown sources such as an alleged disgruntled employee. We have already reached out to this previous employee and our lawyers are in the process of exercising an NDA which was signed.
PSHS is not affiliated with Home Care Now. PSHS only recently became aware of the allegations made on the Better Business Bureau website. As such, PSHS is still investigating the matter with our legal team and is not in a position to comment. PSHS takes all customer complaints seriously and will continue to resolve all issues directly with individual customers as necessary.
If you have genuine intentions, I extend an open invite to meet face to face at our head office here in Etobicoke. We take pride in our operation and truly put our customers first.
Accordingly, we demand that you refrain from publishing false information in connection to PSHS. Otherwise, we reserve the right to escalate this matter to our legal counsel and commence legal proceedings against you for defamation and any other ground as may be necessary.
Associated and past brands
PSHS is the latest in a long and complex web of churn-and-burn HVAC sales entities.
According to the employee, in addition to Provincial Smart Home Services, they have operated as Provincial Rebates and Canadian Quality Home Services. We also found connections other companies that Mohammed and Khalid may have worked at in the past for companies such as Home Care Now, Trusted Home Services, Ontario EcoSmart and Just Green Home Services.
Here are the details we could find about each of these entities. The date for each is when the website’s domain name was first registered or company was incorporated.
Canada’s Green Home Solutions (Aug 2022)
Connection: The phone number of this company (416-705-4060) was provided to us as one of Moe’s contact numbers.
- Address: 1 King Street W. Suite 1400, Hamilton, L8P 4X9, CA
- Web: canadasgreenhomesolutions.com
- Phone: 1-416-705-4060
- Email: email@example.com
Provincial Rebates (May 2022)
Connection: PSHS also operate the official-sounding Provincial Rebates. Their Facebook page lists its location as 542 Evans Ave, Toronto, ON, which according to the ex-employee is the address of a storage company where PSHS reportedly has a unit where they store their equipment.
Provincial Rebates advertises free thermostats on Instagram:
And gas bill rebates on Facebook:
According to their website, they “work as a non-government organization, which offers free energy saving kits tailored to specific needs of your home” and that 628,972 Smart Kits have been claimed – a number that seems impossibly high for a company in Ontario.
To get you to submit your personal information, the website states: “Homeowners are qualified to register in Home Energy Tax Rebate program and can get up to $1250 in rebate on home energy bill.” They do not provide additional details about this program and I cannot find any programs by that name which offer that incentive amount anywhere in Canada.
They are likely invoking the concept of the Home Efficiency Rebate Program which is provided by Enbridge and offers up to $5,000 in rebates towards energy efficiency upgrades such as insulation, water heaters, furnaces and assessments. The program requires a registered energy advisor to do an energy assessment in your home, but Provincial Smart Home Services is not registered with Enbridge and not part of the program.
After you submit your information into the form on their website or through Facebook or Instagram, they will:
- Call you to make an appointment with one of their Registered Energy Advisors.
- The advisor will audit your gas, water and hydro bills to provide you a custom energy rebate report.
- When you successfully meet efficient energy usage, our advisor will collect and submit all the necessary paperwork for the rebates & incentives you were eligible
- You will receive you Energy Star rebate in 1-2 billing cycles.
They display the logos of the Ontario Power Authority, Union Gas, Enbridge, Ontario Energy Board and more on their homepage, which gives the impression that they are associated, partnered, certified or do business with these organizations in some way. They state – but only in the fine print that they are not affiliated with any Provincial or Government agency.
- Web: https://provincialrebates.ca/
- Email: firstname.lastname@example.org
Green Energy Savings (Oct 2021)
Green Energy Savings advertises free smart doorbells on Facebook:
- Web: http://greenenergysavings.ca/
Energy Star Rebates (Aug 2021)
Connection: The website looks basically identical to the last two and uses the exact same number “628,972 Rebates claimed“. They also use the exact same testimonials by Jefferson Patterson Doe, Sarah Palmer L, etc. as Provincial Rebates.
- Web: https://energystarrebates.com/
Home Care Now (Oct 2019)
Connection: Same corporate entity (2553989 ONTARIO INC) and operating address (1243 Islington Ave Unit 403, Etobicoke, ON M8X 1Y9) as Trusted Home Services below.
Incorporated in 2016, and previously operated as Trusted Home Services, 2553989 ONTARIO INC. later operated as Home Care Now. The company is listed on Ontario’s Consumer Beware List for missing/inadequate/misleading disclosures, Business Failed to Respond and Deficient goods/services, Business Failed to Respond.
The company has an F rating on BBB.
Their sole Google review reads:
Beware of these scammers, I was their victim. They sold me a contract of $65 a month for a water heater, after 7 months I sold the house and contacted them to move the heater contract to the new owner. They refused and demanded me to pay $7,650 to stop the contract. Now I have to pay that big money for a heater that I will leave to the next tenant for free
Comments on their Facebook page include:
it’s been 6 months and they didn’t offer my rebate yet. I called so many times no reply.
They do not do what they say and once they have your money, they don’t return your text, phone calls or emails.
According to a Reddit post, they were partnered with Pinnacle for the financing and Koch Management Group for the equipment.
- Received a call from a company called Home Care Now that said I signed up for a promotion online to look at rebates I could take advantage of offered by the Ontario Government
- They would completely buy out our contract with Reliance at “no extra cost” to us.
- They would then remove our gas water heater and install a tankless water heater in its place. They would also install a Hawk Environmental AirWash HEPA filter.
- After installing both pieces of equipment, they would get us on a financing plan for $15000 at 2.99% over 20 years. If we were to sell the house before that, the contract would go with the house and we wouldn’t be responsible for it any longer. This option would bring our monthly payments from $210 down to $77.
- Web: http://www.homecarenow.ca/
- Email: email@example.com
- Phone: 1-833-552-8647
- Mail: 1243 Islington Ave Unit 403, Etobicoke, ON M8X 1Y9
Ontario EcoSmart (May 2019)
Connection: According to a post on RedFlagDeals, an individual named Moe Osman was a salesperson for this company.
Ontario EcoSmart was incorporated in May 2019. Travis Curry was listed as director.
- Web: ontarioecosmart.com
- Phone: 1 (866) 666-9692
- Mail: 2201 – 250 Yonge St, Toronto, Ontario, Canada, M5B 2L7
Trusted Home Services (2016 – permanently closed)
Connection: The same corporate entity (2553989 ONTARIO INC – 559 Leighland Drive, Waterloo, Ontario N2T 2H4 Canada) and operating address (1243 Islington Ave Unit 403, Etobicoke, ON M8X 1Y9) as Home Care Now above. Several reviews mention a Mohammad/Moe/Mo Osman and state that he was a sales manager.
Directors Welid Abdulkader and Amar Osman are listed on Ontario’s Consumer Beware List for a number of charges including:
- Unfair Practice – False Misleading
- Fail to Refund
- Direct Agr – Fail to Deliver Valid Contract
- Soliciting a consumer, while in the consumer’s home, to enter into a direct agreement
- Fail to take reasonable care as director
According to Google reviews, they no longer had responsibility of the customer’s contract in 2020 because it had been taken over by CHICC.
Other individuals connected to this company according to Google reviews include:
- Nicholas Connell
- Christian Burel
- Moe Tork
- Ahmed, the part owner
Two guys come to my house asking if I received my “free” Google Nest thermostat.
- Web: trustedhomeservice.ca
- Email: firstname.lastname@example.org
- Phone: 1-866-878-7804
- Mail: 1243, Islington Avenue, 403, Etobicoke, On M8X 1Y9, CA
Canadian Quality Home Services (April 2018 – permanently closed)
Connection: Another brand used by PSHS according to the ex-employee.
“CQHS started in 2016 specializing in providing water filtration systems and water softener systems in Edmonton and area.”
after almost a year after installation and still no word on our $500 utility credit
Where are all the additional products that were to be received of approx $5,000!
- Web: https://cqhs.ca/
- Phone: 1-888-655-2747
- Email: email@example.com
- Mail: 9932 70 Ave NW, Edmonton, AB T6E 0V7
Just Green Home Services (Feb 2018 – permanently closed)
Connection: Khalid Elmi’s LinkedIn states that he worked for Just Green Home Services for around 2 years from Sept 2015 to Aug 2017 in roles as D2D sales and Operations Manager on a full time contract. It shares the same address and phone number as National Green Home Services and phone number of Ontario Standard.
The now-closed Just Green Home Services was based at that address and had a 1.2 star rating and 10 reviews.
They were previously part of Enbridge’s open bill program.
- Web: http://www.justgreenhomeservices.com/
- Phone: 1-888-846-9994
- Mail: 267 Matheson Blvd E, Mississauga, ON L4Z 1X8
Just Green Home Services Alberta Ltd. formerly Alberta Energy Group Inc. (July 2015)
Incorporated July 16, 2015 at 559 Leighland Dr., Waterloo ON N2T 2H4 (same address as 2553989 ONTARIO INC doing business as Home Care Now and Trusted Home Services) was ordered to cease engaging in unfair practices and received an Administrative penalty of $3,000 as a result of contraventions of the Consumer Protection Act. The sole registered director was Mohamed Osman.
National Green Home Services Inc. (Dec 2015 to Oct 2018)
Connection: Mohamed Osman was the sole director of the corporation and a LinkedIn profile of the same name states they were President of Sales.
National Green Home Services Inc. was incorporated in December 2015 at the same address as Just Green Home Services and was dissolved in October 2018.
- Mail: 267 Matheson Blvd E, Mississauga, ON L4Z 1X8
Ontario Standard Home Services (Jul 2015)
Connection: Shares the same address and phone number as Just Green Home Services.
Ontario Standard Home Services Ltd. was incorporated in July 2015 at the same address as Just Green Home Services and dissolved in May 2019.
Mr. Sean Seecharan was the owner of Ontario Standard Home Services.
- Web: http://www.ontariostandard.ca/
- Phone: 1-888-846-9994 (BBB) and 1 (800) 698-6151
- Mail: 55 Eglinton Ave E #800, Toronto, ON M4P 1G8
How to cancel a Provincial Smart Home Services contract?
If you have a rental contract through Provincial Smart Home Services or any associated company, you have a few options:
- 10 day cooling off period – You can cancel a contract for any reason within 10 days of receiving a written copy of the agreement.
- False/misleading representations – If the business has represented their goods or services in a false, misleading or deceptive way, you can cancel the contract and get a full refund within 1 year by sending a written request to the business.
You can also report instances of misleading or deceptive marketing practices to the Competition Bureau using the online complaint form or by telephone at 1-800-348-5358.
- Posing as a government representative – If the salesperson falsely posed as a representative of a legitimate corporation such as Enbridge or Google or a government entity or program such as the Ontario Energy Board or Green Homes Grant, report it to the Canadian Anti-Fraud Centre at 1-855-495-8501 or contact local police.
- Missing contract information – If the contract was from a salesperson either at your door or in your home and does not include specific information about the goods or service and your rights as a consumer (see Requirements for Direct Agreements), you can cancel the contract within 1 year of entering into the agreement.
- Failure to refund – If the business fails to refund you, you’re outside the 1 year timeframe, or you think the company has broken the law in the Consumer Protection Act, file a complaint with the Ministry of Government and Consumer Services. Charges that are commonly laid against these kinds of companies include:
- Unfair Practice – False Misleading
- Fail to Refund
- Direct Agreement – Fail to Deliver Valid Contract
- Door-to-door selling (banned under section 43.1 of the Consumer Protection Act)
- Leave an honest review on Trustpilot. Other customers have reported having their rebate and contract buyout issues resolved after leaving 1 star reviews there.
- Failure to provide rebate/buyout/device as promised – Report this fraud to the Canadian Anti-Fraud Centre
- Contact the media (eg. CBC Go Public) and ask them to publish your story. Customers who have had their stories published usually have their contract concerns resolved.
- Have a lawyer do a title check to see if any illegal liens have been registered against your property: https://www.ontariohvacscam.com
- Buyout the contract
Note: Section 184 of the Criminal Code states that recording private conversations is legal as long as one of the parties involved in the call consents to the recording.
- Web: https://provincialsmarthome.com/
- Email: firstname.lastname@example.org
- Phone: 1-877-376-7589
- Mail: 1243 Islington Ave, Unit 800, Etobicoke, Ontario M8X1Y9 Canada
Won’t pay there bills
I have been trying since November to get them to pay off my furnace! They purchased it and have been charging me since November. They purchased it from reliance! I have been paying provincial and calling seems like forever! Reliance has now put me over to collections! This company really suck’s can’t get them to do what’s right! Don’t use them please!
The worse customer service experience ever
The worse customer service experience ever
On Sunday the tankless water heater which had been installed on April 14th stopped working. I tried to call the customer service, the website says they are available from Mon-Fri from 9am to 9pm however the voice message says Mon-Fri 9:00am to 5:00pm and obviously no one answers your call after 5:00pm.
Anyway, I tried to file a service request online and I received an email that someone will contact me.
Monday, May 15th no one contacted me. I called back around noon and the customer service which answered my call said she books a service call for the same day 3:00 to 6:00pm. Nobody called or showed. Next day again, I tried calling Customer service. The representative which answered the call said that the person which can handle my call is not available, she collected my information and said they will contact me later during the day and obviously no one contacted me. On May 16th I left a review on the google and to my surprise early morning of May 17th they contacted me and asking to remove my review promising to address all my problem and schedule a service call for the same day 4:00 to 7:00pm, again no one called or showed up.
Reading other reviews now I’m worried about those rebates and credits they promised and all those charges they are going to file as a loan for me.
I suggest everyone stays away from this fraudulent and scam company.
False advertising – came into my in-box.
Where to start – I contacted an advert that suggested that a energy savings kit was available from Ontario Energy. After ‘Steve’ contacted me, and made an appointment to come out to my home he started on his sales pitch about the amount of money I was able to save by changing to a Combi-Boiler, instead of throwing away thousands of dollars on renting a system, I could own by paying little more each month. He then confused me by suggesting that the extra attic insulation, the Smart Home Security Solutions, and the air sealing were somehow part of a package, and I would get a energy saving rebate from Enbridge of $1,950 – I’m still waiting for that cheque to arrive. He also said that my house insurance would be reduce as the security system would be installed, he would take care of notifying my provider – so far it has not! I emailed Smart Home as one of the doors included for air-sealing was not done – no reply. I am a senior living on a lower pension – this has made me feel such a fool for being taken-in by ‘Steve’s’ fast talking sales pitch. I will be notifying the Canadian Anti-Fraud Center, and the Ontario Consumer Protection as I feel that I was a ‘victim’.
Most of the work was carried out very quickly, as in the following day as ‘they were in the area’ – in February 23. On reading other reviews I was never told that I had to inform anybody about getting the refund from Enbridge, I understood that they would call me to come out and make an inspection, after which I could expect the rebate. I could say more, but…
I’m being scammed
I keep calling them about my heat pump Rebate but they don’t respond back. Two months of calling them and still no response . I contacted BBB to report them
Showed up at my house without informed consent
This company cold called me to offer me some kind of energy rebates, I told them I wasn’t interested. The agent got pushier with the sales pitch, I told them again that I wasn’t interested and I was eating dinner with my family and goodbye. Before I ended the call, agent quickly blurted out “would Saturday at 2pm be a better time to connect with you?” and without giving it much thought because I just wanted to be done talking to this pushy salesperson, I said “sure, whatever” and hung up. Well fast-forward to Saturday at 2pm one of their salespeople showed up at my front door saying I had consented to an in-person appointment. I told him that wasn’t true, I didn’t give anyone permission to show up at my house, I was completely caught off guard, and told him to leave my property. I guess they took my “sure, whatever” answer to what time would be best to connect as an invitation to come to my home on my day off. This felt like such an invasion of my privacy that I will never, EVER give my business to this company.
Leave a review or submit a complaint
If you have experience with Provincial Smart Home Services or one of their associated brands, we’re interested to know your thoughts. How long have you been with them and what do you think about their service, contracts and value? Let us know by leaving a review and sharing your experience below!
There is a review on your site from me with my name Vishal Prajapati.
I do not see a section where my review can be updated or removed.
Below is recent update:
1) My Enbridge rebate promise has been fullfield.
2) Reliance buy out settlement is in progress. Awaiting to see final proof of settlement.
3) Audit has been scheduled for 11 April 2023.
Will update my comments here as things progress.
Thanks to their Customer Relations Manager to get this going.
Hi Vishal, I have updated your initial review with what you wrote in this comment.
I have just cancelled a contract with Provincial Smart Homes Services.
I am so sorry that I didn’t do a search before getting involved with them.
Great Article I was involved with Trusted Home Services, then they suddenly closed Liv smart popped up same address weird, when I called was told they were same company, but owner listed was a new person, who was friends on facebook with owner of Trusted Home strange!!, then they closed then Home care Now showed up, the came Provincial Smart Home, this just goes on and on