Our Selection Criteria

When looking to hire someone to do something important such as a real estate agent to help sell your house, a lawyer to incorporate your business or a restoration company to fix your flooded basement, you want only the best – a true expert in their field.

For many people, this means spending hours researching online, submitting estimate requests and calling around in order to determine which business provides the most reliable service at the best price.

We connect people with experts in their local community

We know how busy you are, so we’re creating lists of the 3 best local experts in each city in Canada in order to provide our readers the confidence they need to make the right choice.

Here’s how we do it:

Step 1: Find what’s available

The first step is to find every business that provides service in a city and filter out any that don’t meet our definition of an expert. For example, we remove those that have a history of dissatisfied customers, or with limited information available online.

Step 2: Rank businesses

We then score each business on 25 variables across the following 4 categories:

1. Reputation

Highly rated and maintains their professionalism.

  • Ownership history
  • Online history
  • Online reviews
  • Cansumer complaints
  • Lawsuits
  • Responses from owner

2. Credibility

Trusted by the community and stands behind their work.

  • Years in business
  • Business structure
  • Education, licensing, and professional certifications
  • Awards, achievements and endorsements
  • Guarantees/warranties

3. Accessibility

Transparent and open about their offerings.

  • Clear products and services
  • Unique images and videos
  • Clear prices
  • Accepts insurance
  • Discounts
  • Gift certificates

4. Availability

Responsive and approachable both online and off.

  • Complete contact information
  • Business hours
  • Online booking, chat, support
  • Responsiveness
  • Social media presence and engagement
  • Location proximity

Step 3: Handpick the best

Finally, our staff analyses the results to give you a hand-picked list of the best businesses in your community.

Step 4: Keep things up-to-date

We re-apply these criteria every year at the beginning of January based on the previous 12 months of data to determine the current 3 Top Businesses.