Canadian Consumer Resources

Federal Consumer Resources

Financial Consumer Agency of Canada

Ensures federally regulated financial entities (banks, insurance, payment cards, credit, trust and loan companies) comply with consumer protection measures.

Canadian Radio-television and Telecommunications Commission (CRTC)

Regulate and supervise broadcasting and telecommunications (TV, Internet, Phone, Telemarketing, Spam) in the public interest.

Competition Bureau Canada

Ensures that Canadian businesses and consumers prosper in a competitive and innovative marketplace by enforcing the:

Canadian Anti-Fraud Centre

Collects information on fraud and identity theft.

Taxpayers’ Ombudsman

Enhance the Canada Revenue Agency’s (CRA) accountability in its service to, and treatment of, taxpayers through independent and objective reviews.

Consumer Services & Protection

Province/TerritoryPhoneEmail/Form
Alberta1-877-427-4088Submit a complaint
British Columbia1-888-564-9963Start a complaint
Manitoba1-800-782-0067Filing a complaint
New Brunswick1-866-933-2222Submit a complaint
Newfoundland and Labrador1-877-968-2600Complaint form
Nova Scotia1-800-670-4357Submit a complaint
Ontario1-800-889-9768Filing a complaint
Prince Edward Island902-368-4550ccs@gov.pe.ca
Quebec1-888-672-2556Make a formal notice
Saskatchewan1-877-880-5550Submit a complaint
Northwest Territories867-767-9161 ext. 21022Complaint form
Nunavut866-223-8139Complaint form
Yukon1-800-661-0408inquiry.plra@gov.yk.ca

Human Rights

Canadian Human Rights Commission

  • Canadian Human Rights Act – Protects people in Canada against harassment or discrimination when based on one or more grounds of discrimination such as race, age and sexual orientation.
  • Canadian Charter of Rights and Freedoms – Protects equality rights and other fundamental rights such as the freedom of expression, freedom of assembly and freedom of religion from infringements by laws, policies or actions of governments, including authorities such as the police.

Human Rights Commissions contact information for each province and territory in Canada.

Province/TerritoryPhoneEmail/Form
Alberta
British Columbia
Manitoba
New Brunswick506-453-2301File a complaint
Newfoundland and Labrador709-729-2709Application form
Nova Scotia1-877-269-7699Complaint self-assessment
Ontario
Prince Edward Island902-368-4134File a complaint
Quebec
Saskatchewan
Northwest Territories
Nunavut
Yukon

Legal Information

Province/TerritoryPhoneEmail/Form
Alberta
British Columbia
Manitoba
New Brunswick
Newfoundland and Labrador
Nova Scotia
Ontario
Prince Edward Islandccs@gov.pe.ca
Quebec
Saskatchewan
Northwest Territories
Nunavut
Yukon

Labor Standards

Province/TerritoryPhoneEmail/Form
Alberta
British Columbia
Manitoba
New Brunswick
Newfoundland and Labrador
Nova Scotia
Ontario
Prince Edward Islandccs@gov.pe.ca
Quebec
Saskatchewan
Northwest Territories
Nunavut
Yukon

Ombudsman

Oversees and investigates provincial government authorities and broader public sector bodies, such as provincial ministries, Crown corporations, tribunals, agencies, boards and commissions, and municipalities, universities, and school boards.

Province/TerritoryPhoneEmail/Form
Alberta1-888-455-2756Submit a complaint
British Columbia
Manitoba
New Brunswick
Newfoundland and Labrador
Nova Scotia
OntarioOmbudsman Act1-800-263-1830Make a complaint
Prince Edward Islandccs@gov.pe.ca
Quebec
Saskatchewan
Northwest Territories
Nunavut
Yukon

If we’ve missed a resource or one needs to be updated, please let us know.