Federal Consumer Resources
Commission for Complaints for Telecom-Television Services (CCTS)
Have a problem with your bill, contract, connection, transfer or other issues with your TV, internet or phone service that you haven’t been able to resolve with your service provider? Fill out their online questionnaire that takes 15 minutes to complete.
The CCTS is a national, independent and impartial complaint resolution service dedicated to resolving consumer complaints for free. It was created in 2007 by the Government of Canada and is funded by Participating Service Providers who pay a fee for each customer complaint accepted by the CCTS. Providers with more than $10 million in revenue also pay a revenue-based fee.
They are responsible for administering and holding providers accountable to the following regulatory codes:
- Wireless Code (full Code)
- Deposit and Disconnection Code (full Code)
- Television Service Provider Code of Conduct (full Code)
Financial Consumer Agency of Canada
Ensures federally regulated financial entities (banks, insurance, payment cards, credit, trust and loan companies) comply with consumer protection measures.
- Bank Act
- Insurance Companies Act
- Trust and Loan Companies Act
- Co-operative Credit Associations Act
- Green Shield Canada Act
- Payment Card Networks Act
- Financial Consumer Agency of Canada Act
Canadian Radio-television and Telecommunications Commission (CRTC)
Regulate and supervise broadcasting and telecommunications (TV, Internet, Phone, Telemarketing, Spam) in the public interest.
Competition Bureau Canada
Ensures that Canadian businesses and consumers prosper in a competitive and innovative marketplace by enforcing the:
Canadian Anti-Fraud Centre
Collects information on fraud and identity theft.
Enhance the Canada Revenue Agency’s (CRA) accountability in its service to, and treatment of, taxpayers through independent and objective reviews.
Consumer Services & Protection
Canadian Human Rights Commission
- Canadian Human Rights Act – Protects people in Canada against harassment or discrimination when based on one or more grounds of discrimination such as race, age and sexual orientation.
- Canadian Charter of Rights and Freedoms – Protects equality rights and other fundamental rights such as the freedom of expression, freedom of assembly and freedom of religion from infringements by laws, policies or actions of governments, including authorities such as the police.
Human Rights Commissions contact information for each province and territory in Canada.
Ombudsman (Government complaints)
Oversees and investigates provincial government authorities and broader public sector bodies, such as provincial ministries, Crown corporations, tribunals, agencies, boards and commissions, and municipalities, universities, and school boards.
If we’ve missed a resource or one needs to be updated, please let us know.